How we collect, use and protect your personal information. We take this seriously, because trust is central to what we do.
This policy explains, in plain language, how BioDigit handles personal information. It is provided for transparency. It is general information and not legal advice; we recommend you have your final policy reviewed by a qualified professional in your operating jurisdictions before relying on it.
BioDigit supplies custom silicone finger prostheses to registered clinicians who fit them for their patients. When we refer to “we” or “BioDigit” in this policy, we mean the BioDigit business and the people who operate it. Our head office is in Singapore, and we work with registered clinicians across several countries.
We only collect what we need. Depending on how you interact with us, that may include:
We ask you not to send us detailed medical or health information through our website forms. If you choose to mention your situation, we treat it with care, but the appropriate place for clinical detail is with a registered clinician, not a web form.
We use your information to:
We do not sell your personal information. We do not use it to advertise to you across other websites.
When you submit a form, you are giving us your consent to use your details for the purpose described at the point of collection (for example, to connect you with a clinician). You can withdraw that consent at any time by contacting us, and we will stop using your details for that purpose and, on request, delete them.
We share your information only as needed to provide what you have asked for:
We do not share your information with anyone else for their own purposes.
We use reasonable technical and organisational measures to keep your information secure, and we limit access to those who need it to help you. No method of transmission or storage is completely secure, but we take care to protect what you share with us.
We keep your information only as long as needed for the purpose you gave it, or as required by law, after which we delete it. If you ask us to delete your details, we will do so unless we are required to keep them.
Depending on where you live, you may have rights over your personal information, including to access it, correct it, ask us to delete it, or withdraw consent. We honour these requests. To exercise any of them, simply contact us.
Because we operate internationally, your information may be processed in countries other than your own. Where that happens, we take care that it remains protected to an appropriate standard.
Our website and service are intended for clinicians and adults considering a prosthesis. We do not knowingly collect information from children. Where care for a minor is involved, that is handled by the treating clinician, not through our website.
We may update this policy from time to time. The current version always appears on this page.
For any privacy question, or to access, correct or delete your information, please contact us. We will respond promptly.
